Delivery & Collection

We provide a unique tracking reference number for every processed order. You can find your number in your order history, and then use it to track the progress of your shipment.

We also provide your tracking reference number in the dispatch email we send to you when your parcel has been dispatched from our warehouse. Along with the number itself, we provide you with a link to the appropriate section of the courier's website.

Couriers deliver between 07:30 and 21:00, in most areas, and will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they can be asked to leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done.

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.

For further information or if you’re running into trouble you can email our Customer Services team who will help look into this for you.

You will actually receive two separate confirmations after your purchase.

Once you have placed your order you’ll see an order confirmation screen detailing what you bought, how much it cost and your delivery options. At the same time, you will also be sent a confirmation by email restating your purchase details for your records. However, this email does not indicate whether your order has been or has begun to be processed. It also does not serve as a confirmation of contract of purchase.

Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery.

There are a few different reasons why we cancel an entire order. The most common reason is that the billing address details provided by the customer do not match the details that the customer's bank has on record for them.

Please make sure that the billing address you provide when you order is the address that your credit card is registered to. Unfortunately, once an order has been cancelled, it cannot be reactivated. If you’d like to try placing a new order, make sure all of your address details are correct. For more specific details about the error that your order ran into, please refer to the cancellation email that we've sent to you.